ORDER PROCESSING

All orders items will be shipped out within 1-3 business days upon receipt of payment. If the item is out of stock, we will let you know the expected delivery date.

SHIPPING ADRESSES

Kindly provide us full details of your address in English and phone number for delivery to ensure you receive your order safely, promptly and in good condition.

SHIPPING METHOD

All orders within Malaysia will be shipped via Pos Malaysia or equivalent couriers depends on your / receiver’s location. Shipping charge will be advised and will be added into the order’s final total. Shipping charge will be advised and will be added into the order’s final total.

TRACKING NUMBER

Customer will be advised via sms or email which shipping company we are using and the tracking number once we shipped out your order.

SHIPPING RATES

The shipping rate is calculated based on a simple rate table as below however it is FREE if your purchase is 2 items and over RM50.00 for address at Peninsular Malaysia and additional RM10.00 for Sabah / Sarawak depends on the item weight.

SHIPPING CALCULATION

The volume metric calculation is applicable to oversize and light items. The formula for volume metric calculation is as [Length(cm) x Width(cm) x Height(cm)]

Policy

RETURN POLICY

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received.

If the goods/products has been used or damaged by the customer, there will not be any refund. www.wowkids.my will also not be responsible if your shipment is lost during the return transit.

Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation.

Please contact us at [email protected] or WhatsApp/ SMS/ Call 012-2370711 if you have any questions or doubts. We will try our best in helping you to overcome the issues.